FAQ's

Where are you based?

We are based just outside Fakenham, in North Norfolk.

Can I view any item/s before hiring?

Yes, however as we are a small business so there is no showroom as such. However, if there are specific items you would like to see then please contact us and we can arrange a viewing.

Do you offer a styling/set up service?

No. Our hire items are on a collection/return basis by the hirer or deliver/collect to and from the venue by us.

Do I need to pay a booking deposit?

Yes, a 50% deposit is required when a booking is made to secure your item/s which is non-refundable. The balance of the complete hire is due 4 weeks prior to the goods being collected/delivered. If goods/items are required within 8 weeks of placing your order full payment will be required at the time of booking. Payments can be made by BACS, PayPal or cash.

Cancellation Charges

If you must cancel you should notify us as soon as possible. Conformation can be sent by e-mail or message so it can be retained for your records.  If the full balance has been paid at the time of cancellation, we will retain the initial 50% non-refundable deposit, and the remaining amount will be paid back in full.

Can I collect hire item/s and how long are they hire out for?

Yes, items can be collected and returned  Hire is for a period of 3 days (72 hours).  We will try to accommodate your needs as best as we can. If the duration needs to be extended this can be discussed when booking.

Do you offer a delivery service?

Yes, mainly for our larger items and orders £100 and over. Delivery/collection is free within a 10 miles radius of our location. Outside of this a charge of £15 per hour travel time is applicable.

How do I go make a booking?

Bookings are placed via the internet, messenger, Instagram or e-mail. Once you have viewed or know of the item/s required a booking form will be sent via e-mail. (At this stage a 50% deposit will be required). When collecting hire item/s you will be asked to sign a disclaimer confirming collection and another to say they have been returned.

Do I need to pay a damage deposit?

Yes, this must be paid on collection of goods in cash. If the booking is over £20 a 50% damage deposit is required. If your order is less than £20 the damage deposit will be £10. Once the item/s have been returned they will be checked for any damage. Should the damage deposit not cover loss/damage an extra cost could be incurred. On return of item/s in a satisfactory condition, the damage deposit will be refunded.

Still have Questions?

If you still have some questions, please do not hesitate to get in contact either by E-Mail or Social media

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