top of page

Hire Terms and Conditions and How it all works




  • Placing an order with us verbally, by phone, Internet or any other method means you have read, understood and agree to the following terms and conditions.

  • Please read the agreement carefully. Upon entering into this agreement, you the hirer, agree to be bound by the terms within.

  • These are the only terms and conditions which will form a binding contract with you. No alteration or substitution to these terms and conditions shall be valid unless agreed in writing by Set the Scene.

  • Within these terms and conditions reference to goods, orders or items shall include vases, candelabras, easels, mirrors, milk churns, and any other items hired by you from us under the contract for hire agreement.




  • We reserve the right to substitute an item for an alternative design i.e. if breakages, delayed returns, lost items have occurred as a result of a previous customer order. Any necessary substitutions will be communicated prior to your order and you coming to collect.

  • We reserve the right to withdraw our acceptance of your order if the goods requested are not readily available to us and will refund in full any payment you have made.

  • When you wish to order any items a booking form can be emailed for completion.








  • All goods hired will require a 50% non-refundable deposit at the time of the booking to secure the order. If the required goods/items are required within 8 weeks of placing your order, full payment will be required.

  • The balance of the complete cost of hire is due 4 weeks prior to the goods being collected. This payment can be made by BACS, PayPal or Cash

  • If the balance is not received we reserve the right to withdraw our acceptance of your order.

  • No refunds or credits will be issued for any items that are returned unused.





  • A damage deposit must also be provided on collection for the hire goods/items.

  • If the booking is over £20 a 50% damage deposit is required on the collection of items. This is to be paid in cash.

  • If your order is on the collection of hire items in cash.

  • Once all the items have been returned these will be checked for any damage. Should the damage deposit not cover loss/damage you will be asked to pay an extra amount.

  • When all of the items have been returned in a satisfactory condition your damage deposit will be refunded to you.

  • When collecting the hire items you will need to sign a disclaimer to say you have collected them and sign another one to say they have been returned.

bottom of page